1.1. This page establishes the terms and conditions that govern the use of the www.loake.ro website and the terms and conditions of purchasing products by ordering online from this website.

    1.2. Visiting, using or ordering the products viewed on the website www.loake.ro implies reading and accepting these Terms and Conditions. In order to use the website in good conditions, please read carefully and in full these Terms and Conditions.

    1.3. We reserve the right to make changes to these Terms and Conditions or to the www.loake.ro site without prior notice, these changes becoming mandatory and with immediate effect for all users.

    1.4. You have the responsibility to regularly read the Terms and Conditions of our website, each time the version in force at the time of concluding the distance contract or using the website will apply. This text is available bilingually, but in any case the Romanian version will prevail.

    1.5. Company information:

    Name: Sarto Distribution SRL

    Headquarters: Strada Maior Gheorghe Sontu Nr. 10-12, Bucharest, Romania, postal code 011448

    CUI RO33982408

    J40 / 469 / 2015

    Contact: office@loake.ro


    2.1. Sarto Distribution may publish on the website information about Goods and / or Services and / or promotions practiced by it or by any other third party with which Sarto Distribution has concluded partnership contracts, within a certain period of time and within the available stock.

    2.2. The tariffs related to the Goods and / or Services presented on the website are expressed in lei (RON) and include VAT Through the user option, prices can also be displayed in foreign currency, but the conversion will be made at an estimated rate (average of several European or international reference courses). The reference price to which we will refer commercially and legally will always be the price in lei (RON).

    2.3. Communication with the Seller can be achieved through direct interaction with him or through the means and addresses mentioned in the section "Contact”From the website. The seller is free to manage the information received in accordance with legal provisions and to resolve the request.

    2.4. All information used to describe the Goods and / or Services available on the Site (static / dynamic images / multimedia presentations / etc.) does not represent a contractual obligation on the part of the Seller, these being used exclusively as a presentation. 

    2.5. Since the products presented on the website are mostly handmade, their appearance may differ from the presentation image. Since the images presented on the website are photographed by professional photographers in studios illuminated with photographic lights, the tones and shades of color can be distinct in reality.


    3.1. Access in order to place an Order is allowed to any Customer / Buyer.

    3.2. For justified reasons, Sarto Distribution reserves the right to restrict the access of the Customer / Buyer in order to place an Order and / or to some of the accepted payment methods, if it considers that based on the conduct or activity of the Customer / Buyer on the website, his actions could harm Sarto Distribution in any way or could violate the law. In any of these cases, the Customer / Buyer may contact Sarto Distribution, in order to be informed about the reasons that led to the application of the above measures.

    3.3. In the case of payments by bank transfer or by bank card with payment processed online, the Seller is not / cannot be held responsible for any other additional costs incurred by the Buyer, including, but not limited to foreign currency conversion fees applied by the issuing bank. of his card or of the issuing bank of the IBAN account from which the transfer was made, in case the currency of its issuance differs from the official currency of the website, respectively lei (RON). The responsibility for this action lies solely with the Buyer.

    3.4. The Customer / Buyer can place Orders on the website, using the order form. Once the request is sent, a Good and / or a Service is available for purchase to the extent that there is stock available for it at the time the Seller's operator processes the order. Sending the request through the order form involves validating the order by a Seller's operator. Until the confirmation by the operator, the simple transmission of the request through the order form does not entail the automatic availability or reservation of the Good / Service.

    3.5. Through the order form the Buyer agrees that all data provided by him, necessary for the purchase process, are correct, complete and true at the date of placing the Order, including, but not limited to the information legally required for issuing tax documents, payment details, details invoicing, delivery address, ordered product, ordered color, ordered measure, etc. Also, the Buyer agrees that those required by the order form represent his will.

    3.6. By placing the Order, the Buyer agrees that the Seller may contact him, by any means available / agreed by the Seller, in any situation where it is necessary to contact the Buyer.

    3.7. The notification received by the Buyer, after making the Order, has the role of information and does not represent the acceptance of the Order. This notification is made electronic by automatic e-mail or telephone.

    3.8. For justified reasons, the Seller reserves the right to modify the quantity of the Goods and / or Services in the placed Order. If you change the quantity of Goods and / or Services in the Order, the Seller will notify the Buyer at the e-mail address or telephone number provided to the Seller when placing the Order and will return the additional amount paid.

    3.9. The contract is considered concluded between the Seller and the Buyer at the moment of receipt by the Buyer from the Seller, by telephone, of the electronice and / or SMS of the notification of sending the Order.

    3.10. The Seller may cancel the Order placed by the Buyer, following a prior notification addressed to the Buyer, without any subsequent obligation of any party to the other or without any party being able to claim damages from the other in the following cases:

    • The PO through which the proof of payment is sent is not validated by the bank and the money did not reach the Sarto Distribution account within two working days from the moment of receiving the proving PO;
    • Non-acceptance by the issuing bank of the transaction, in case of online payment;
    • The data provided by the Customer / Buyer in order to process the order on the website are incomplete and / or incorrect;
    • The Client / Buyer refuses to make available to the Seller all the data necessary according to the law for issuing fiscal documents.


    3.11. For online commerce: The Right of Withdrawal from the Contract concluded at a distance, according to OG 34/2014 is detailed on page Return Policy.

    3.12. If a Good and / or Service ordered by the Buyer cannot be delivered by the Seller and it has been paid, the Seller will inform the Customer / Buyer of this fact and will return to the Buyer's account the value of the Good and / or Service, within a maximum of 7 (seven) days from the date on which the Seller became aware of this fact or from the date on which the Buyer expressly expressed his intention not to wait for a replacement product.

    3.13. Payment can also be made using the installment services provided by one of the payment processors listed in the check-out area. If you choose "Payment by TBI PAY" or another supplier as the purchase method, the payment conditions and the final total cost must be consulted and agreed with TBI BANK. The SARTO DISTRIBUTION company has no intervention in the contract concluded between the SARTO DISTRIBUTION Client and TBI BANK.


    4.1. The prices displayed on this site are valid only for purchases on this site, through orders placed using the order form. Loake partners are free to practice their own additions.

    4.2. Sarto Distribution also reserves the right to change prices independently of this website and reserves the right to charge other prices at retail or wholesale outlets.

    4.3. The price and payment method are specified in each Order. The Seller will issue to the Buyer an invoice for the delivered Goods and Services, the Buyer's obligation being to provide all the information necessary to issue the invoice in accordance with the legislation in force.

    4.4. The Seller will send to the Buyer the invoice related to the Order containing Goods and / or Services sold by Sarto Distribution, except for the Goods and / or Services sold by Sarto Distribution partners, as well as for any other payments related to the Order, in physical format in the package containing the goods and upon request it can also send the invoice in elective formatronic, by post electronica, at the e-mail address mentioned by the Buyer in the order form.

    4.5. For a correct communication of the invoice related to the Order, the Buyer has the obligations to transmit whenever necessary the data necessary to issue the invoice.

    4.6. By sending the Order, the Buyer agrees to receive the invoices in elective formatronic through the elect postronice, to the e-mail address mentioned in the contact form.


    5.1. The Seller undertakes to deliver the Goods by door-to-door courier system to the Buyer.

    5.2. The Seller will ensure the proper packaging of the Goods and will ensure the transmission of the accompanying documents.

    5.3. The receipt of the goods is exclusively the responsibility of the Buyer. Recommended do not accept a damaged or unsealed package, and if you notice any damage and still want to accept it, sign the receipt only subject to receipt with observations. Once the package is accepted, any compensation from the courier company can no longer be requested.

    5.4 The delivery of the goods / Services can be done anywhere, as long as the national and international courier companies with which the Seller has concluded contracts have the respective locality in the portfolio.

    5.5 For orders over 100 euros (475 lei), the delivery cost is free. For orders under 100 euros (475 lei) the delivery cost on the Romanian territory is 20 lei, on the European Union territory 20 euros (95 lei), and outside the European Union 40 euros (190 lei). Prices include VAT.



    6.1.Sarto Distribution guarantees compliance with all the provisions of Government Ordinance 34/2014 regarding the right of customers to withdraw from the contract concluded at a distance and the return of products purchased online.

    6.2.If the Customer / Buyer wishes to withdraw from the Contract for online purchases within the legal term of withdrawal from the contract, he must express his intention to withdraw from the contract within 14 days, which runs from the day following in who received the package. The products can be returned by courier or in person in the Loake showroom in Str. Maior Gheorghe Sontu 10-12, 1st floor, apartment 6.

    6.3.If the Customer / Buyer requests the withdrawal from the Contract for online purchases within the legal term of withdrawal from the contract, the goods are returned and it is found that they meet the return conditions, Sarto Distribution will return their value within 10 days from return of goods, in the bank account indicated in the withdrawal form. For reasons of transparency, Sarto Distribution does not accept the return of cash, but only in a bank account.

    6.4. In case the Client / Buyer requests the withdrawal from the Contract for online purchases within the legal term of withdrawal from the contract, the Client must also return any complementary gifts, accessories or bonuses that accompanied the respective product. In the case of shoes, spare laces, storage bags and shoe box are accessories.

    6.5. The seller will be able to postpone the reimbursement of the amount until the receipt of all the Goods sold or of the complementary Gift Goods, which accompanied the ordered product.

    6.6.The Client / Buyer requesting the withdrawal from the Contract will bear the cost of returning the goods.


    6.7.The products you return must be in the same condition as they were at the time of delivery, not worn, without stains, traces of use or any damage. We cannot accept products on which unauthorized interventions have been performed or which have been damaged by you or show: signs of wear or use, scratches, chipping, blows, mechanical / electrical shocks; we also cannot accept products that are not accompanied by all accessories.

    6.8. The return is made in the original packaging, the original warranty certificate and all the documents with which the product was delivered. If the products to be returned have been accompanied by any gifts, they must also be returned. In order for the return to be processed faster, it is ideal for the product to be returned accompanied by the labels you received it with.

    6.9.If you have bought several products of the same kind and you want to return them all, make sure that only one has been unsealed. The return of the other products is accepted only if they are sealed.

    6.10. In the case of LOAKE products, the shoe box in which they are delivered is considered to be the accessory of the main product, and the return of the product is made with the product box. In the case of LOAKE products, the shoe box, the catalog in the box, the shoe storage bags and the spare laces are all shoe accessories, being intended for the shoe model with which they were delivered, which is why the return is not accepted without these products.

    6.11.Since the evaluation of the products sold on the website www.loake.ro in order to determine the nature, characteristics and functioning of the products can be done without damaging or diminishing their value, the diminishing value of the products resulting from their handling will be imputed to the consumer in order to return the product. in the previous state or in a state that would allow its resale, with a share between 0% and 50% of its acquisition value.

    Examples of such impairments are: worn, worn, scratched, worn, odor-impregnated, stained or unstitched products, leather products that show signs of wear, such as belts with traces of wear, wrinkles, shoes with soles. scratched skin or have wrinkled faces.

    As we are sure that you also want to receive new products when you buy online, please return them in the condition in which you received them. In order to determine the nature, characteristics and mode of operation of the goods, the consumer must handle and inspect them in the same way as he would be allowed to do in a real physical store. For example: the consumer can wear a pair of shoes to see if they are tight or loose, but he cannot go for a walk with them because they will show signs of wear. In order to ensure a pleasant experience and a return procedure without unpleasant impediments, we advise you to wear shoes only on a carpet or a carpet, as leather soles can be scratched on hard surfaces. Moreover, after wearing shoes, avoid going with them, as the faces of calfskin shoes are irretrievably wrinkled.

    6.12. When sending the package, please make sure that it has been packed properly to prevent any risk of damage.


    6.12.The following are exempted from the right of withdrawal from the Contract:
    a. The contracts for the provision of services, after the full provision of the services, if the execution began with the prior express consent of the Buyer after he confirmed that he became aware of the fact that he will lose his right of withdrawal after the full execution of the Contract by Seller;
    b. The supply of Goods and / or services whose price depends on the fluctuations on the financial market that the Seller cannot control and which may take place during the withdrawal period;
    c. Supply of Goods made according to the specifications presented by the Buyer or clearly customized, as bespoke, made-to-measure products or on which modifications have been made according to the clients' specifications;
    d. The supply of Goods that are likely to deteriorate or expire rapidly;
    e. Supply of sealed Goods that cannot be returned for health protection or hygiene reasons and that have been unsealed by the Buyer;
    f. Supply of Goods which are, after delivery, according to their nature, inseparably mixed with other elements;
    g. Supply of consumables.


    7.1. All copyrights and other intellectual property rights in all materials or information contained on this website (images, text, graphics, symbols, Web graphics, scripts, programs, logos, databases) on www.loake .ro, belong to Sarto Distribution and are protected by Copyright legislation, Trademark legislation and Copyright protection legislation.

    7.2. Any use of the www.loake.ro website or its content, including the copying or storage of all or part of the content, for any purpose other than for your personal and non-commercial use, is permitted only with the prior written consent of Sarto Distribution.

    7.3. To report a possible copyright infringement notified on the site, please contact us at office@loake.ro

    7.4. The information of any nature provided by the Buyer / Customer to the Seller, will be governed by the GDPR regulations.

    7.5. No public statement, promotion, press release or any other form of disclosure to third parties will be made by the Buyer / Customer regarding the Order / Contract without the prior written consent of the Seller.

    7.6. By submitting information or materials through this site, you give the Seller access to them, the right to use or reproduce these materials or information. In the case of communication of information or data that is not personal and does not fall under the empire of GDPR, you agree that the Seller may freely use, in its own interest, these ideas, concepts, know-how or techniques that we you sent through the website.


    8.1 The promotions communicated on this website apply exclusively to products purchased from this website. The promotions do not apply in the partner stores and are not cumulated with other offers or discounts.

    8.2 Loake products are products of a superior quality that benefit from the guarantee according to the law. The advertising references made regarding the lifetime have in view optimal conditions of use, with the diligence of a good owner as it is defined according to the Civil Code and of the professional usages, without abuses and according to the anotypes for which the products are intended.

    8.3. Leather-soled footwear is intended to be worn only in the warm season, in dry weather, without wetting the sole. The footwear with "Dainite Rubber" sole is intended to be worn only in the cold season, and can be used in humid conditions.

    8.4. Shoes worn in the wet season or which have been exposed to moisture should be allowed to dry under normal conditions, at a standard room temperature of 18-22 degrees Celsius, without being exposed to a heat source and without being forced or accelerated to dry. .

    8.5. On average and with respect to maintenance conditions, the life of a Loake shoe is over 3 years for adhesive products and over 5 years for sewn products, at an average wearing frequency of 50 times a year, with a duration of wearing of 8-10 hours per occasion, being covered on foot, on average, 2 kilometers per wearing. This lifespan is achieved only by the shoes that have followed the care instructions detailed in the technical brochure that accompanied the shoes and resumed here: after each wear the shoes are placed on cedar breasts. At a maximum of 5 wears, the shoes are taken care of with moisturizing cream and protective wax.

    8.6. The number of wears of a shoe can be over 300 wears according to the details described in the previous paragraph.

    8.7. The reconstruction service can only be offered for shoes with "Goodyear Welted" sewn soles and only if the perforation of the sole has not intervened.

    8.8. The variety of models available depends on the season, color and stock. Loake Shoemakers produces over 150 distinct shoe constructions, in multi-color configurations, from at least one color and up to 5 colors, in versions of several leather types. Thus, a model is defined by construction / shoe / leather / color.


    9.1. Sarto Distribution ensures, in accordance with the law, the preservation of the confidentiality of the personal data of the users and the observance of their right to the protection of privacy. This obligation does not apply in the case of information deliberately disclosed by users to third parties, before or after the provision of data through the site www.loake.ro.

    9.2. By providing us with your personal data, you consent to our use of the data collected in order to fulfill our commitments to you and to provide you with the promised service. Your data will be used for the following purposes:
    a. To answer questions and requests sent by you through the contact form.
    b. To inform you about new or changed services (for example, your e-mail address)
    c. To send you marketing offers, such as newsletters and catalogs (for example, your email address, name, and mailing address)
    d. To contact you in the event of any problems with the delivery of your products.
    e. To notify the winners, in case of online competitions

    9.3. Sarto Distribution will not transfer, sell or exchange your data to third parties for marketing purposes. The data that is transferred to third parties, for example courier companies in connection with the delivery of the goods, is only used to fulfill Sarto Distribution's commitments to you.


    10.1. Sarto Distribution has taken technical and organizational measures to protect your data against loss, manipulation, unauthorized access, etc. These measures are constantly adapted in line with technological progress and developments.

    10.2. For the security, safety and confidentiality of your data, your account is protected by a password that we advise you not to disclose to anyone. To ensure that your account information is secure, we advise you to enter a password consisting of at least 8 alphanumeric characters containing at least one capital letter, a slash and a symbol.


    All information about cookies and their use on the site www.loake.ro are available here.